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Server Speak: What’s It Like to Wear a Mask to Work?

Adrianne and Mojave
Caribou Coffee

Adrianne: They’re hot (and they’re not talking
about how they look). Customers really appreciate
that we’re wearing them (although masks are now
required). The one problem is that they make your
upper lip sweat.

Ben Baise and Lucas Kinsel
Frgmnt Coffee, Minneapolis

Lucas: The mask makes me feel more safe.

Ben: It’s a courteous gesture that’s necessary.
But (at the same time) facial expressions are
everything and we’re missing that, but it’s where
it’s at right now. 

Lucas: We’re all about service, so I still try to talk
to people when they pick up. I use their name. It’s
an extra step (masks), it doesn’t hurt.

Oh and make sure you mention our masks are from
BA Craftsmade. 

Justine, Diana, and Taylor
Lucy’s Burgers, White Bear Lake

Diana: We wear masks when someone else comes
in with one. Really it’s to keep them safe. But it’s
the hand washing that’s important. Tell them to wash
their hands.

Justine: You can’t tell, but we are smiling!

Lana Trautman
Years in the industry: 1 week
Billy Sushi, Minneapolis

It’s not so bad once you get used to it. This is my
first restaurant job, I’m home for the summer from college, and Billy was nice enough to hire me.


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