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Server Speak: The Day Things Just Went Wrong



Wild Onion

Jana W. and Libby Knutson
Position: Servers
Years in the industry: 4 and 15
Wild Onion, St. Paul

Jana: Well a mayday out on the patio is having two different sections, one inside and one out, and then somebody inside needs ketchup and somebody outside hasn’t gotten their bacon and
then the manager is yelling at you ‘These people need their water!’ and you’re brain is split between the two.

Libby: Yea, I had a mayday as a customer. We had a reservation for 15 people, it was a birthday party, and the restaurant didn’t remember the reservation
and when we showed up they just gave us a table
for five. And they didn’t do anything for us either.

Black Sheep

Max Gilbertson
Position: Delivery driver
Years in the industry: 6 
Black Sheep, Minneapolis

Well, that would be not long ago. I drove to La Crosse to pick up my grandma to bring her home to Duluth for Easter. My car started making a funny noise when I got to La Crosse. I had someone look at it and it was the transmission. Nothing was open in Lacrosse, so I was stuck Saturday and Sunday until Monday, so for three days. Turned out to be a $2,000 fix and I had to get someone to cover me on Monday. My car is still there in La Crosse. And that’s the car I deliver in. Now I’m using my mom’s car. 

The Loop

Mackenzie Beesley
Position:Server/Bartender
Years in the industry: 8 
The Loop, Minneapolis

The night before Thanksgiving the place got
rushed. It was completely filled to capacity and there were only two servers on. 

Cuzzy's

 Amy Kamprud
Position:Server/Bartender
Years in the industry:  20-plus
Cuzzy’s, Minneapolis

Well the computers will crash or things just stop working. One time the power went off in the middle of lunch for an hour and a half. It just sucked. Half the orders ran, half the
orders didn’t. We had to stop cooking and turn new customers away and let the people with food finish their meals in the dark. It just sucked.

The Nook

Savine Graves
Position:Bartender/Server
Years in the industry: 3 1/2
The Nook, St. Paul

When you forget to ring in an order. It becomes chaos because you don’t realize it until you do and then you
have to remember everything, run all over the place, and get things made on the fly.

 

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