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Server Speak: How Can Management Best Motivate the Team?



Moose & Sadies

Cole Bruneau
Position: Barista/Front Counter
Years in the industry: 1 1/2
Moose and Sadie’s, Minneapolis

Through example. Our owner works here and they’re the hardest worker. You’re always trying to keep up with them.

Crooked Pint

Chris Raph
Position: Bartender
Years in the industry: 21 
Crooked Pint Ale House, Minneapolis

Transparency and trust. Giving the reasons for policy change and managerial decisions. 
Giving reasons behind decisions.

Highland Grill

Kirsten Ruen
Position: Server
Years in the industry: 6 
Highland Grill, St. Paul

Competitions. If we have specials or entrees we want to push, whoever sells the most gets a gift card to Starbucks, which we go to a lot. 

Quixotic Coffee

Stephen Engler
Position: Manager
Years in the industry: On and off for about 4 years
Quixotic Coffee, St. Paul

A shot of chocolate milk.

Tiffany's

Jodie Nelson
Position: Bartender
Years in the industry: 12
Tiffany’s, St. Paul

Money. Incentives. It’s all about getting something.

 

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